Every single time I had an appointment in this clinic , there was always a problem or an emergency that delayed my appointment, but I've understood them every single time even if that meant to wait in a lobby for 30 mins .
Today I had an appointment and I got late by 7 minutes because of the traffic thought they might consider still helping us considering how many times we've understood them in the past , but it was not the case obviously , we've been offered with the alternative to come back after 2 hrs (considering I did 1 hr and 30 mins to get there, coming back after 2 hrs for something that would literally take them 5 mins to do , was a joke) or 3rd alternative was to be rescheduled for Monday morning 2 days later (our appointment was related to chipping a pregnant cat and get some advices on what is best to do for the cat and kittens) .
0 for communication
0 for empathy
0 for skillset
My only regret is that we didn't left them already.
Some other time we asked for a specific vet as he's the only one able to draw blood from our cat for blood tests , we've been booked to someone else who obviously couldn't draw blood so after they drugged my cat, we've been told we had to come pick it up and come some other time to get the blood tested because she was un restless, 6 nurses holding 1 cat , long story short if you expect a warm welcome and professional staff don't come here.
They are useless
The standard of care from most of the vets is really good, and the staff are professional and friendly. However, I have had two incidents recently involving excessive fees for my dogs. On the last occasion, the vet quoted me a fee of no more than £1800 for a procedure that involved three X-rays and an overnight stay. My dog required only one X-ray and no overnight stay, yet I received a vague invoice for £1800. I wrote to the practice as advised by the receptionist, but never received a reply, and the money was claimed from my insurer.
Fantastic vets, 12months ago our cat was diagnosed with FIP. They were happy for us to ring to see how he was doing when in the hospital but then when home they rang to see how he was. We were going at one point 3 times per week, they always got an appointment with the same vet and the time we needed. They managed to get the anti viral medication promptly to give our cat a better chance of recovering. The vet was honest throughout the 12 weeks treatment plan about our cats health which we appreciated. The bill went directly to the insurance so we didn't have to worry about the 6k bill instead we were able to get our cat back to full health. I would never go to another vets. Thankyou
They are professionals in their field. In a matter of minutes, they got my dog (a corgy) back on its feet. I am very grateful to them, thank you so much for being such professionals.
Absolutely shocking service, not from the receptionists as not their fault.
But dropped my hob off to be vasectomised yesterday, dropped off at 9:30 heard nothing by 2 so rang up, said he was awake but just tired.
Got a phone call a hour later to say he had just dropped dead. Which still is whatever, it happens sometimes.
I had already paid the £100 bill in full in advance before dropping him off. I then received a phone call before picking him up to be told I now owe them a extra £42 because they had done a revival attempt on him for 15 mins, and that they was doing me a favour because that’s 50% off it’s actually meant to be £84.
To say I was gob smacked is something else, I had never consented for him to have resus and was never asked about this before hand.
So they attempted to revive my ferret for 15 mins, (which I thinks a lie, who the hell trys to receive a small furry for 15 bloody mins, after 2 it ain’t coming back)
But they did this off there own back, without my informed consent and have the cheek to try charge me.
I have refused to pay the remaining £42 bill, they have already had £100 from me and I haven’t even got my animal at home.
I will be contacting RCVS after I have received all the documents I have requested from them via email, which they still haven’t answered 24 hours later or seem to even have acknowledged.
Greedy money grabbing vets,
Take your animals elsewhere.
I usually use pet repair vets but only had £100 so thought I’d use these instead.
What a regret. I’m now £100 down and don’t have my animal and will shortly be receiving bills through the post for something that was done without my informed consent.
Took our third cat, Cookie, to get her first vaccination and the whole process felt really rushed. I get it being busy but instead of offering our cat a terrible experience rebook it! The vet didn’t show any compassion to the little kitten as she injected her microchipped and caused lots of pain. Followed by the her first vaccine which was done in even more pain!!! Our cat was a little angel till yesterday and now she’s all afraid of being picked up any more and hides away. Really wish we went to the other Abbey vets practice as we had a much more pleasant experience there…
Miss diagnosis neglect and shocking duty of care by all staff at Dodworth Road branch that was involved in the treatment of our beloved golden retriever that we sadly had to say goodbye to my partner rang the vets to request a emergency appointment were we waited in the car park and then meet by 3 vets with a towel to carry her inside and then waited a further 10-15 minutes in the waiting room shortly after the vet was making her checks with our dog was told there was no broken bones to her back legs and no dislocation the vet then proceeded to work out the costing of the further treatment I was pressured in to the payment of £600 that was compulsory before any treatment was carried out our dog she was then discharged 3 hours later given 2 strips of tablets and a small bottle of oral medication for us to take home I have never been previously asked to make payments upfront for any treatment for any of my 3 dogs at any of the abbey branches since we registered with them 5 years ago we took her home with the advice of us to rest her and keep a eye on her with Evan though she had no used and any feeling of her back legs and no feeling or use of her bladder which later caused her to be in server pain and discomfort due to her continuing to drinks water and not been able to urinate in the consultation nothing was mentioned regarding monitoring her urinating activity after 36 hours and ever concerned and no sign of fluid passing we contacted the vet for the second time to seek further advice we’re we was told we would need to bring her down for a further consultation at a further cost in the second consultation we was told daisy’s may have nerve damages to her spine And rear end that was connected to her bladder making her unable to relieve her self when she in need to have a wee and there would be a slim chance of her making a full recovery as the second diagnosis was different to the first vet being a loving owner and not wanting to admit defeat for our dog I made the decision that I would like a second opinion from another veterinary practice and the lack of confidence I had with abbey vets diagnosis daisy was sent home distressed and clearly in discomfort and in pain with a full and continuing expanding bladder now a noticeable size of a small football no mention of the possibility of draining any fluids from her to make her more comfortable my self and my partner carried her out to the car that evening daisy’s discomfort and pain continued to escalate the following morning we took her to see another vet we’re he instantly diagnosed her to have arthritis and neurological nerve damage causing her to have no control of her back end he advised us the kindest thing to do was sadly put our beloved dog to sleep he made it quite clear daisy’s should not of been sent home after her first appointment at abbey vet she should of kept in under observation over night at least , the same afternoon we made the tough decisions to have our dog put to sleep to end her suffering , please don’t use abbey vets the have no interest in your pets well being and welfare all they are interested in is money money money my partner and I are absolutely discussed in the level of service received
Our family dog was registered here and due to neglect we later lost this dog. He was the heart and soul of the house and family and upon being seen by one of the vets here, he was prescribed something which after having had a second opinion shouldn’t have been prescribed without a proper examination. We were informed by this second opinion that a build up of black wax limits how far in the ear you can go and that in order to have seen whether the infection was deep in ear, the dog would have to be put under sedation. But because our dog deteriorated badly and suddenly this couldn’t happen. To which the second opinion vets took care of our dog as best they could and told us that toxins had leaked into his brain from medication he was given. We lost our dog that night when he was given anti sickness, anti-seizure medication and antibiotics by this amazing second opinion vet (not abbey vets) he was finally out of pain and sleeping soundly. If our dog was checked properly and given the right treatment at the right time he may still be here. For this reason we have unregistered all other family pets from this branch. He was just 5 years old!
I went for Mia booster. There were 3 behind counter 2 on same phone call the other eating a tub of food they totally ignored me for 15 minutes so I walked out after telling them to cancel the appointment . Not one of them spoke or acknowledged me Stay away they are ignorant I won’t be going back ever again if I could have scored nothing I would have
Debbie receptionists at barnsley branch was rude to me when I rang this week to book my dog in for vaccination booster and check up. I was lovely on phone to her just wanting to book an appointment and got attitude and rudeness its not on. I rang after 8:30 and got Cudworth Abbey vets and got a lovely receptionists who booked me in. Abbey vets need to train debbie on her attitude as they will loose clients and their pets. It right narked me off and its not on.
