The Veterinary Surgery

The Veterinary Surgery is a general small-animal practice that also operates as a Veterinary Nurse Training facility. Based on recent reviews, owners most often mention straightforward booking (online or by phone), staff who read and use pets’ clinical histories, and appointments adapted for anxious or reactive dogs (including offering quieter times). People also comment on the premises being clean, bright, and that they were seen just before the appointment time in at least one case.

Services

• •Veterinary Nurse Training facility (explicitly listed in clinic data).
• •Vaccinations/injections: a puppy’s “first injection” is specifically mentioned.
• •Health checks and general treatment: owners refer to bringing dogs and cats for “treatment or a health check.”
• •Behaviour/handling support for nervous or reactive pets: reviews describe vets working with anxious rescue dogs to help them feel at ease, and accommodating a reactive dog by scheduling quieter appointments.
• •Condition management discussions: one owner describes a vet explaining a pet’s current condition and “how best to manage it.”

People

• •Reception team: repeatedly described as kind/helpful/courteous and welcoming; one reviewer highlights that booking is easy and reception is consistently helpful.
• •Practice Manager: described as “helpful and knowledgeable about the care that’s given to the animals.”
• •Veterinary surgeons/vets (individuals not consistently named)
• •One vet is described as thorough and gentle with cats and as checking/readings pets’ histories before examining.
• •Another is described as knowledgeable and able to connect with nervous animals.
• •A vet is praised for listening to what the owner wanted during a puppy vaccination visit.
• •Jenny: thanked by name for support from “Jenny and the team” when an owner had to say goodbye to a pet (end-of-life support mentioned, without further detail).

Reviews

Google rating: 4.6 stars from 86 reviews.

• •Appointment access and front-desk experience: easy online/phone booking; reception described as welcoming, kind, and courteous.
• •Care tailored to anxious/reactive pets: offering quieter appointment times for a reactive dog; vets working patiently with anxious rescue dogs; one vet specifically noted for connecting with nervous animals.
• •Thorough consultations: reading pets’ histories and discussing how to manage an ongoing condition.
• •Clinic environment and punctuality: described as clean/bright; one report of being seen just before the scheduled time.
• •End-of-life support: one owner specifically mentions strong support when it was time to say goodbye.