Abbey Veterinary Group Ltd

Abbey Veterinary Group Ltd is a multi-site veterinary group (the website mentions eight sites) offering routine and surgical care, plus a stated 24‑hour emergency service. Based on the website and reviews, it appears set up for general practice work (vaccinations, microchipping, nurse clinics) as well as procedures (an operation is mentioned in a review) and some “alternative therapy” (listed on the website).

Decision-relevant signals from reviews are mixed: several owners describe getting appointments the same day (or next day) and treatment that “sorted” their dog, while others report poor experiences around front-desk interactions and inconsistent clinical advice across different vets in a short period.

Services

From the clinic website

• •Annual/routine vaccinations
• •Microchipping
• •Nurse clinics
• •Surgical treatment
• •Alternative therapy (described only as “alternative therapy” on the site)
• •Pet insurance advice
• •Species mentioned: cats, dogs, rabbits, birds, tortoises
• •“24 hour emergency service” (as stated on the website)
• •“Visits & ambulance collections available” (mentioned in the website’s raw text)

From reviews

• •Treatment for a urinary infection (antibiotics and pain relief were mentioned)
• •Eye condition care for a puppy (conjunctivitis mentioned), including eventually recommending a protective cone
• •An operation for a dog (type of operation not specified)

Pricing

Explicit prices mentioned in reviews

• •£38 for a flea treatment product recommended at the clinic (“Broadline” was named in the review).
• •£96 for a visit described as covering a check-up plus ibuprofen and antibiotics (for a urine infection).

Several reviewers also describe the practice as “a bit pricey,” but without additional figures.

People

No individual clinicians are named in the information provided.

What owners comment on

• •Reception team: experiences conflict. Some reviews describe the receptionist as “helpful” and “lovely,” while multiple negative reviews describe receptionists as rude or unprofessional.
• •Vets/clinical team: one reviewer describes getting reassurance and support around a dog’s operation. Another reports seeing multiple vets in a week for the same issue and receiving conflicting guidance (steroids prescribed by one vet, then advised not to give them by another).

Reviews

Google rating: 3.6 stars from 17 reviews. “”

• •Access/appointments: multiple owners say they could book in the same day (or next day) after calling.
• •Cost: repeated mentions of being “pricey,” with examples of a £96 visit (check-up + ibuprofen + antibiotics) and a £38 flea treatment product.
• •Outcomes: some report the treatment worked (e.g., antibiotics “worked a treat,” “sorted the pooch out”).
• •Consistency and communication: one detailed complaint describes a puppy’s eye problem where the owner felt the issue wasn’t addressed early, they saw several vets in a short period, and were given conflicting medication advice.
• •Front-desk experience: strong split between owners describing helpful receptionists and others describing rude/unprofessional reception staff; some mention dissatisfaction with refund handling for a product recommendation.